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One system · three roles · Hajj and Umrah

Salek Al-Mashaaer

An integrated immersive simulation system for the Hajj season, serving the pilgrim, the field worker, and organising entities, turning season preparation from theory into safe, data-measured practice.

You cannot set a camp on fire to train your team, or stage a crowd surge to test your supervisors. And they should not face either for the first time mid-season.

A supervisor wearing an XR headset sees crowd flow as green and red dots over the holy sites
From theoretical preparation to measured practice before the season Illustrative scene
3roles in one system
12journey stages in the Radeef app: 8 Hajj, 4 Umrah
47trainees in the field study, 2026 season
"Salik Al-Mashaaer: an integrated solution that lifts movement efficiency and enriches the pilgrim experience"
Saudi Press Agency (SPA) and national press · official coverage · April 2026
Read the story on SPA →

One system, three roles

Every party in the season comes out ready

An elderly pilgrim in ihram following his journey stage in the Radeef app on his phone, in his own language, at the Hajj terminal 92%Journey readinessIllustrative The pilgrim

The pilgrim · the Radeef app

The Radeef app accompanies the pilgrim stage by stage, from home until a safe return, with guidance from family in their own voice and language.

The pilgrim arrives already knowing the way.

A trainee performing CPR on a manikin with measurement indicators over the chest 5.2 cmCompression depthIllustrative Emergency cadres

Emergency cadres · Hajj Emergency Scenarios

Headset simulation of CPR, first aid, and season emergencies: safe practice that repeats without limit, measured moment by moment.

The field worker enters the field having mastered the situation.

A field worker in a headset facing a tent with a fire-hazard indicator and protocol panels 3Hazards detectedIllustrative Field workers

Field workers · Hurras Al-Mashaaer

Identifying camp hazards and handling them under approved protocols, from dispatch to evacuation. Every trainee decision is recorded and measured.

The organiser holds proof of its cadres' readiness.

Working pilot, live now

The Radeef app

“Right behind your pilgrim, every step of the way.” Radeef links the pilgrim with their family moment by moment. One status card reassures the family, and guidance reaches the pilgrim in a loved one’s voice. The campaign sees the riskiest first, and privacy runs on explicit consent per data category under the Saudi Personal Data Protection Law.

12stages: 8 Hajj, 4 Umrah
4full languages
3roles in one portal
40approved guidance items for today’s message
Open Radeef: radeef.al-amad.com.sa

Field proof

Measured impact from the heart of the season

The value did not stay theoretical. The emergency-scenarios experience ran in the field at Al Rajhi Commercial Support Services and Saudia Hajj & Umrah, with workers from other sectors in the Hajj environment, and a direct survey was administered to 47 trainees right after the session.

Field delivery partners

  • Al Rajhi Commercial Support Services
  • Saudia Hajj & Umrah
A trainee wearing a VR headset during the emergency-scenarios experience, supervised by an emergency and safety trainer
From the field: a trainee mid-experience under the trainer's supervision
An emergency and safety cadre trainee inside the immersive simulation wearing a VR headset
From emergency-cadre field training, Hajj season 2026
4.89/ 5overall experience rating, 47-trainee sample
9.72/ 10likelihood to recommend the experience
93.7%rated it better or far better than traditional training
63.8%were first-time VR users, yet satisfaction peaked

Rating compared with traditional training

Far better 80.9%
Better 12.8%
Similar or less effective 6.3%

"Realism close to the actual situation"

Simulation that moves the trainee into the heart of the situation before it happens.

"Practical skills and safety awareness"

Impact that goes beyond theory into grounded practice.

"Deeper understanding, higher confidence"

Psychological and professional readiness for the real situation.

These are trainee responses and opinions right after the session. Performance indicators from the College of Medicine lab, published once the first season completes.

Independent studies concur: Frontiers Practical performance up to +250%PwC Up to 4× faster training and +275% confidenceATD 75% knowledge retention vs 5-10% for traditional methods

Read the full case study →

Designed for

Government and regulatory bodies overseeing season readiness, Tawafa companies and pilgrim service providers, emergency, health, and safety entities, and international Hajj missions and pilgrim affairs offices. We equip the organisers, and the pilgrim arrives ready.

Where Salik goes next

  • Extending field coverage from emergency cadres to the rest of the season's roles: dispatch, guidance, and camp services.
  • Preparing pilgrims before travel through Hajj missions and Tawafa companies in their home countries, so they arrive knowing the way in their language.
  • Making measured mastery proof an accredited readiness standard for seasonal cadres at organising entities.

Prepare your next season

In the demo we determine how the Salek Al-Mashaaer system serves your organisation: from qualifying field cadres to preparing pilgrims before travel.

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